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PAssist is developed particularly for the
Telecommunication industry
to meet ACIF (Australian Communication Industry Forum) requirements. |
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ACIF has
developed a PA (Priority Assistance) code - ACIF C609 - for
Australian Telecommunication Service Providers. The code defines the
processes and Service Level Requirements that service providers must
meet when providing a service to customers having life threatening
medical conditions. The
objective of the code is to provide the best available service to
these customers. |
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PAssist provides the functionality required
to meet the PA code. It can be integrated with the existing CRM
system to provide seamless view to the end users. PAssist provides the following functionality:
- PA Registration - customer, service and medically eligible
person
- PA Life cycle management including renewal of PA status
- Management of Interim services
- Tracking of Alternate services
- Tasks Management and workflow
- Auditing - who & when made the last change
- Users & Roles
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PAssist is expected to meet 75% to 90% of
client requirements. For any enhancements required to integrate
with the existing IT systems, we follow Rapid Application
Development model to implement the solution in 3 to 4 months. |
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The product is developed using Microsoft .NET
technology and SQL Server. |
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For more information and demo, please contact us on
info@softcorp.com.au |
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